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apsolut ensures seamless workflows in SAP Ariba production systems at C&A
Company
C&A
Branch
Fashion Trade
Products
Men’s, women’s, and children’s clothing
Number of employees
31,000
Turnover
5.5 billion euros
Headquarters
Düsseldorf, Germany
Websitec-and-a.com
From Ticket System to Project Data Clean-Up and beyond
“Over the course of my professional career, I have worked with many IT service providers,“
explains Jessica Oedingen, Domain Lead TECHN Finance, People & Culture at Düsseldorf fashion company C&A. Professional support is something that she has always received. She has often run into problems however, with how in-depth a partner delves into the customer’s situation:
“In my experience, many consultants try to force their customers’ issues into their tried-and-tested solution methods. At apsolut, it was different from the very outset. apsolut made our issues its issues and really looked around every possible corner for a solution!”
Cooperation started in early 2022. C&A commissioned apsolut with a Support Service contract to safeguard system operation for all aspects of procurement of indirect materials and invoice processing in SAP Ariba. In the first instance, apsolut’s own ticket system was used before being switched to C&A’s system as soon as it was available.
When after a few weeks it was discovered that a significant number of tickets came from the same origin, the two partners launched the data clean-up project.
After an initial health-check by apsolut, the master data were jointly cleansed. For everyday operations, the apsolut team processes incidents from C&A national companies and supports training sessions in multiple languages. If critical incidents occur, the apsolut Group utilizes its flexibility and resilience to find a problem to the solution.
Sandra Mancino, Application Consultant at C&A, explains future cooperation between C&A and apsolut:
"As our experiences with apsolut were so positive across all national companies, we have already doubled the number of monthly support days twice. Thanks to apsolut, we now have the resources we need to implement rollouts in other national companies. At the moment, they are ongoing in Spain, Portugal, Italy, and France."
The length of the cooperation was also extended by one year early, until the end of 2023. In addition, C&A is also weighing up implementation of further C&A Ariba modules.
Here, single point of contact means that apsolut Support customers always know how to get hold of an expert and that they will be given a solution!
Don’t just need a German or English native speaker? apsolut has representatives in many countries and language areas. Contact us!
Implemented tools
Incident Management
Single Point of Contact
Configurations, such as new company codes
Master data analysis and cleaning
Problem Management
User Management
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Ketylin Morello, Purchasing Strategy and Market Intelligence & Functional Product Owner for Squando, Schaeffler
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Hubert Buchsteiner, Group Vice President Purchasing, ZKW Group
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Małgorzata Pośpiech, SCM Process Manager, JOYNEXT
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Tanja Sefrin, Project Manager, KUKA
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Zinah Matar, Digital Business Development Manager, Juffali Commercial Vehicles
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Sandra Mancino, Application Consultant, C&A
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Sarah Eve Wiedemann-Geiß, who oversees purchasing and supplier management at Bausparkasse Schwäbisch Hall
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Markus Ortlieb, Director Global Procurement, ProMinent GmbH
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