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apsolut enables Sanitas to achieve more regulatory security and efficiency gains
Company
Sanitas
Branch
Health Insurance
Products
Compulsory basic insurance and private supplementary insurances
Number of employees
887
Turnover
3.0 bn. Swiss Francs
Headquarters
Zurich, Switzerland
Websitewww.sanitas.com
Success factors: Integration, the right roadmap, close Partnership
“Digital tools are only as good as the way they are implemented and used by employees,” says Michael Spiess, Chief Procurement Officer at Sanitas Health Insurance. Together with his colleagues from the Compliance and Governance departments, he therefore defined four core objectives for the digitalisation of purchasing at one of the largest Swiss health insurance companies:
1. The new purchasing tool must be seamlessly integrated with the also new ERP-system, which is also being developed.
2. The implementation must be carried out with a partner who has the greatest possible technical know-how as well as the process-related understanding of Sanitas’ special needs and regulations.
3. This partner must be able to establish a close relationship with the users in order to gain acceptance for the system.
4. People make the difference: on-site meetings must be possible.
With SAP Ariba, the choice fell on a tool that not only reliably maps the regulatory requirements, but also provides an end-to-end process from the ERP system to purchasing department. The implementation took place on the greenfield, because up to now Sanitas only had a central storage of contracts in PDF format. An end-to-end digital process did not exist until now. SAP Ariba now enables Sanitas to have full transparency in supplier management for the first time and thus solid regulatory security. The solution is audit-capable and, Spiess is convinced, that it will significantly reduce the Maverick-Buying-Quote. As soon as the suite is fully implemented, Spiess also expects a measurable gain in efficiency as a result. In addition, the connection to the Ariba
Network, in which many suppliers are already represented, is a positive argument.
According to Spiess, the reasons for commissioning apsolut were the very open discussions from the beginning and a convincing roadmap:
“We knew that this was apsolut’s first project for a health insurance company, but that didn’t matter. Because apsolut always listened to us, understood our requirements and finally delivered solutions. We could design different processes for direct and indirect purchasing. Together we work professionally in state-of-the-art mode.”
The apsolut Switzerland team led by Remo Eggimann is supporting the Sanitas project team beyond the go-live. The local and linguistic proximity has proven to be very helpful for the onboarding of the employees. Here the team can draw on its wealth of experience in the management of complex transformation projects and knows exactly when which stakeholders need to be integrated into the decision-making and operational processes.
While the Ariba modules Supplier Lifecycle & Performance and Contracts modules went live on 1 February 2022, the Sourcing module will go live in Q4 2022. The implementation of Buying and Invoice Management will start in 2023.
Implemented tools
SAP Ariba Supplier Lifecycle and Performance
SAP Ariba Contracts
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"A transformation program of this scale needs a strong internal team from Procurement and Internal IT, but of course also experienced and committed external partners. The most important aspect is that everyone then works together with passion and conviction towards the common goal. In addition to the strong know-how of the consulting implementation partner – in our case apsolut – a strong line of communication from the partner to the software supplier SAP is also necessary."
Martin Traxl, Head of Strategy & Digitalization, OMV
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Chandrashekhar Saldur, AGM - Global Procurement & Projects, ETG Group
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"We have never regretted our decision to rely on apsolut as our implementation partner. The preparation, support, and transparent project progress at all times convinced us. We are delighted to have apsolut as our partner for all questions relating to our SAP Ariba tool."
Marcel Krischer, Zentis GmbH & Co. KG
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„Despite all the digitalisation and automation, we still work in a people business. During this project, we have grown into such a resilient, unified team that we’ve managed to meet all of our deadlines up to this point, even though some of them were quite ambitious. Ultimately, that also motivates everyone involved to do their part in driving the project forward!“
Simon Bohn, Global Solution Architect Procure to Pay, STIHL
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"As our experiences with apsolut were so positive across all national companies, we have already doubled the number of monthly support days twice. Thanks to apsolut, we now have the resources we need to implement rollouts in other national companies. At the moment, they are ongoing in Spain, Portugal, Italy, and France."
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Markus Ortlieb, Director Global Procurement, ProMinent GmbH
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Regina Krüger-Wendel, Chief Procurement Officer, Atruvia
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Annette Römer, Project Manager, McKesson Europe AG
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Paul Trautmann, Manager Procurement Processes & Projects, Röhm GmbH
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"apsolut led us in a very cooperative and super-competent manner throughout all phases of the project! Above all, the open collaboration between all project members kept motivation high throughout. The project team gets on very well with each other. We were also impressed by the solution-oriented approach and the ability of the entire project team to make quick decisions!"
Hubert Buchsteiner, Group Vice President Purchasing, ZKW Group
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‘We’re on the right track to being able to take full advantage of the potential that this transformation offers, as apsolut not only gives us the expertise that we need, but also has an incredibly agile and committed approach. apsolut no longer feels like an external partner to me, but more like an internal department, with whom I hope we can continue to work well into the future.’
Dr. Bei Mortensen, IT Business Service Owner – SCM & Manufacturing, GEA Group
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Torsten Enseroth, SAP S/4HANA Solution Architect, Friedhelm Loh Group
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Göktürk Simsekol, Digital Transformation Director, Flint Group
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Stefan Ehrhardt, Head of SAP Governance Purchasing, MAHLE
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Sarah Eve Wiedemann-Geiß, who oversees purchasing and supplier management at Bausparkasse Schwäbisch Hall
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Alina Aftene, Procurement Solutions Specialist, Delivery Hero
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Thomas Henzler, Chief Information Officer, PILLER Blowers & Compressors
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Annette Römer, Project Manager at McKesson Europe
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“After the first Ariba roll-outs, we continued to work with apsolut to jointly develop our Ariba Suite. We usually work together at eye level, and I appreciate apsolut’s open and honest advice. I always have the feeling that the best solution for the customer is their guiding principle. This level of honesty is what led us to working together for so long.”
Małgorzata Pośpiech, SCM Process Manager, JOYNEXT
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Armin Kaczmarek, Senior Vice President Corporate Purchasing, Vorwerk
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Julia Graubner, Senior Procurement Project Manager, K+S
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Tanja Sefrin, Project Manager, KUKA
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Frank Unfried, Director Digitalization Purchasing & Indirect Spend bei Pfleiderer
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Jane Wanger, Global Procurement Systems & Support bei KSB
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Michael Spiess, Chief Procurement Officer, Sanitas Krankenversicherung
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Steffen Bauer, Project Manager, BITZER
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Zinah Matar, Digital Business Development Manager, Juffali Commercial Vehicles
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